The Importance of a Qualified Driver When Using a Car Rental Service

Besides the vehicle condition, one other decisive factor of a comfortable ride is the quality of the driver. You certainly don’t want to mess up your trip because of a reckless and unfriendly driver. If you’re using a car rental service, consider these factors.

The Importance of Quality Car Rental Drivers

It’s More Than The Ability to Drive

A driver's driving skill is undoubtedly the most important thing needed for the job. Moreover, a driver needs to understand and implement the traffic regulations that apply.

A qualified driver must be adaptable to various vehicles with manual and automatic transmissions. Besides that, a highly-skilled driver must possess a driver’s license that aligns with the vehicles they’re driving.

Aside from driving skills, a good driver must also be competent and knowledgeable when on the road. They won’t hesitate to add value to their competence through various training.

Responsive and Anticipative

Possessing a quick thinking ability is among the critical points that can show the true quality of a driver. When on the road, there are unexpected things that can always happen. Therefore, a quick problem-solving skill within a limited time is highly required to continue the trip comfortably.

One thing to note, responsiveness in solving problems does not mean that everything else is done rashly or in a state of emotion. No matter how bad the situation is, a good driver must always try not to be reactive or emotional in solving problems.

Being anticipative is another crucial trait to have. For example, the ability to anticipate a problem when on the road by ensuring that the vehicle driven is in prime condition and ready to hit the road. Qualified drivers are usually expected to have basic automotive knowledge.

Provide The Best Service

One of the most essential things in the service industry is to be hospitable and maintain service excellence. Service excellence is based on the achievement of applicable and agreed service standards.

Providing excellent service isn’t merely giving good by-the-book services but also understanding what customer wants. Besides that, to achieve service excellence, courtesy and high initiative are also required while maintaining customer comfort.

TRAC Car Rental Driver’s Quality

Regarding driver quality standards, there has yet to be a definite measure, but that doesn’t mean you can’t have a pleasant driving experience. Get the best travel experience with TRAC Driver Services, a professional driver service from TRAC.

You don’t need to hesitate to use TRAC Driver Services because all TRAC drivers have undergone training and follow competency standards.

Besides that, the drivers are always instructed to provide excellent customer service.

In an effort to fulfill customer’s expectations and satisfaction, all TRAC driers must understand and implement the seven aspects of customer service, among others:

1. Punctuality and informing the customer beforehand
2. Inspecting the unit before the trip
3. Dresses neatly and pays attention to appearance
4. Hospitable
5. Drive safely and comfortably
6. Understand and be knowledgeable about the route
7. Maintain customer privacy

TRAC understands what good quality is for you. Thus, the focus stretches beyond maintaining a good car condition but also the driver’s attitude and skill. Not only can TRAC drivers drive, but they also must possess good knowledge of safe driving.

Apart from prioritizing reliable and professional driver services, TRAC Driver Services is now adding to its services as a training institution. If you have hired a reliable driver for your company, TRAC Driver Services is ready to help improve your driver to be more professional and competent.

With a commitment to providing the best to its customers, it’s not surprising that TRAC is the first one that comes to mind when needing a transportation service. TRAC offers car and bus rental services for personal and corporate use, with a vast network spread across various cities in Indonesia.

Renting a car with a driver service is the best option for you who seek practicality while prioritizing comfort. Vast fleet options coupled with qualified drivers will undoubtedly make your trip now only comfortable but also memorable.

Make a stop at TRAC’s offices near you to learn more about TRAC Driver Services. You can also reach out to TRAC’s customer service assistance at 1500 009 if you need more information on all TRAC services.

If you’re interested in renting a car with a driver, make a reservation through the TRACtoGo application that you can download from Google Play Store and Apple App Store. Find TRAC on your favorite social media platforms like Instagram @trac_astra, Facebook TRAC-Astra Rent a Car, and Twitter @TRACastra for the latest information on traveling and TRAC services.